Line management and queue tickets

Elements

The pieces this function usually contains in a large organisation:

• Take-a-number queue
• Appointment-versus-walk-in lanes
• Wait-time display

Catalog items that already cover part of it

• Walk-in waitlist RSV-0007
• Order timer / ticket age TKT-0043

What is not described

numbered queue tickets for retail counters.

Classification

Status

Present partially

Fit

Core candidate

Suggested module

RSV: Reservations, Waitlist & Appointments

Suggested attributes

Lite and Pro; priority Standard; always offline. Starting points only.

Cluster

Checkout, lanes and front of house

Public excerpts

domain analysis

Archetypes and companies

Banks and credit unions; Telecom, cable and device retail; Retail pharmacy and drug stores; Universities, government and nonprofits; Health systems and hospitals; Apparel, department and specialty retail.

Example companies in these archetypes: JPMorgan Chase, Bank of America, Wells Fargo, Citigroup, U.S. Bancorp, AT&T, Verizon, T-Mobile, Comcast, CVS Health, Walgreens Boots Alliance, Rite Aid. These come from general knowledge unless a source code is shown on the archetype page; it is not a statement that each company runs every element, and it implies no relationship.

Closest industry pages

• Banking, credit unions and cooperative banks
• Payments, remittance and money services
• Securities, asset management and diversified financials
• Savings groups, cooperatives and microfinance
• Telecommunications and mobile retail
• Pharmacies and drug stores
• Education, schools and training
• Government and public-sector counters
• Nonprofits, NGOs and faith organisations
• Hospitals and medical facilities

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Status is a hand review against catalog names and descriptions and can be wrong. See the method.