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Archetype TEL

Telecom, cable and device retail

24 functions in scope. 5 missing and 13 partial. Planned / not in the catalog yet (suggested by legacy F500 review) for those.

Example companies

AT&T; Verizon; T-Mobile; Comcast.

Source codes link to excerpts we read. Companies without a code are listed from general knowledge.

Closest Simca industry pages

Gaps for this archetype

Planned / not in the catalog yet (suggested by legacy F500 review).

Fit: C core candidate, E element candidate, X specialist: integrate or leave out.

IDFunctionStatusFitSuggested module
A18Line management and queue tickets Partly in catalog Present partiallyCRSV: Reservations, Waitlist & Appointments
C05Household accounts and linked cards Partly in catalog Present partiallyCCRM: Customers & Relationships
C12Referral and ambassador programs Partly in catalog Present partiallyELOYL: Loyalty & Rewards
E04Extended warranty and protection plans Partly in catalog Present partiallyENew module (suggested): Warranty, protection plans and service contracts
E09Trade-in and buy-back Gap MissingERET: Returns, Refunds, Voids, Credit & Special Sales
E14Service-level and appointment-based support plans Gap MissingENew module (suggested): Warranty, protection plans and service contracts
F06Buy-now-pay-later and consumer financing referral Partly in catalog Present partiallyXNew module (suggested): Consumer credit and financing
L07Telematics and subscription services revenue Partly in catalog Present partiallyENew module (suggested): Subscriptions and recurring billing
N22Franchise and agency commission accounting Partly in catalog Present partiallyEEMP: Employees, Roles, Time Clock & Payroll Basics
Q06Field technician dispatch and mobile work Partly in catalog Present partiallyESVC: Service Businesses (repairs, work orders, rentals)
Q07Service-level agreements and contract entitlements Gap MissingESVC: Service Businesses (repairs, work orders, rentals)
Q12Customer payment plans, deposits and assistance programs Partly in catalog Present partiallyXNew module (suggested): Utility billing
R14Account opening, KYC and lending origination Partly in catalog Present partiallyXNew module (suggested): Branch and insurance counters
R17Device activation, SIM and number porting at retail Gap MissingXNew module (suggested): Telecom retail
R18Bill-pay kiosk and agent collection network Gap MissingENew module (suggested): Agent services and bill collection
T12Customer feedback, surveys and complaints Partly in catalog Present partiallyCCRM: Customers & Relationships
U15Customer self-service account portal Partly in catalog Present partiallyEECOM: Online Store Hooks (optional, local-first)
U22Credit applications and credit checks for trade accounts Partly in catalog Present partiallyECRM: Customers & Relationships

Functions already described in the planned catalog

IDFunctionStatusFitSuggested module
C10Customer profiles, consent and privacy preferences Planned Present in catalogCCRM: Customers & Relationships
E05Product registration and serial number history Planned Present in catalogCINV: Inventory, Products & Purchasing
E06Repair intake and service tickets Planned Present in catalogCSVC: Service Businesses (repairs, work orders, rentals)
F05Layaway-style payment plans and installments Planned Present in catalogCPAY: Payment Methods & Tap to Pay
F08Prepaid access, top-ups and vouchers sold at the till Planned Present in catalogENew module (suggested): Agent services and bill collection
O05Commissions, SPIFFs and sales-associate attribution Planned Present in catalogCEMP: Employees, Roles, Time Clock & Payroll Basics