Manufacturer warranty claims and recalls

Elements

The pieces this function usually contains in a large organisation:

• Claim creation with labor operation codes
• Submission and payment tracking
• Chargebacks
• Recall campaigns by VIN

Catalog items that already cover part of it

• Warranty claim tracking SVC-0012
• Warranty tracking INV-0036
• Batch recall INV-0063

What is not described

manufacturer claim submission.

Classification

Status

Present partially

Fit

Element candidate

Suggested module

New module (suggested): Warranty, protection plans and service contracts

Suggested attributes

Pro; priority Optional; optional online action. Starting points only.

Cluster

Auto, equipment and dealer operations

Public excerpts

domain analysis

Archetypes and companies

Auto dealers, parts retail and service; Equipment makers with dealer networks.

Example companies in these archetypes: Ford and GM dealer networks, AutoNation, Penske Automotive, CarMax, AutoZone, O'Reilly Automotive, Advance Auto Parts, Deere, Caterpillar, Cummins, Paccar. These come from general knowledge unless a source code is shown on the archetype page; it is not a statement that each company runs every element, and it implies no relationship.

Closest industry pages

• Motor vehicle and parts dealers
• Auto service, repair and car wash
• Motor vehicles and parts manufacturing
• Industrial machinery and equipment
• Equipment rental and leasing
• Agriculture, farming and cooperatives

Previous: Parts counter, special orders and core charges. Next: Maintenance and repair contracts, extended service agreements.

Status is a hand review against catalog names and descriptions and can be wrong. See the method.