Maintenance and repair contracts, extended service agreements

Elements

The pieces this function usually contains in a large organisation:

• Contract sale with term and usage
• Entitlement check at service
• Contract revenue deferral

Catalog items that already cover part of it

• Deferred revenue BK-0091

What is not described

service contract terms and entitlement.

Classification

Status

Present partially

Fit

Element candidate

Suggested module

New module (suggested): Warranty, protection plans and service contracts

Suggested attributes

Pro; priority Optional; always offline. Starting points only.

Cluster

Auto, equipment and dealer operations

Public excerpts

S19

Archetypes and companies

Auto dealers, parts retail and service; Equipment makers with dealer networks; Consumer electronics and services retail.

Example companies in these archetypes: Ford and GM dealer networks, AutoNation, Penske Automotive, CarMax, AutoZone, O'Reilly Automotive, Advance Auto Parts, Deere, Caterpillar, Cummins, Paccar, Best Buy. These come from general knowledge unless a source code is shown on the archetype page; it is not a statement that each company runs every element, and it implies no relationship.

Closest industry pages

• Motor vehicle and parts dealers
• Auto service, repair and car wash
• Motor vehicles and parts manufacturing
• Industrial machinery and equipment
• Equipment rental and leasing
• Agriculture, farming and cooperatives
• Electronics and appliance retail

Previous: Manufacturer warranty claims and recalls. Next: Telematics and subscription services revenue.

Status is a hand review against catalog names and descriptions and can be wrong. See the method.