Returns processing for parcel and e-commerce

Elements

The pieces this function usually contains in a large organisation:

• Return label and drop-off
• Inspection and grading
• Disposition (restock, refurbish, scrap)

Catalog items that already cover part of it

• Return to depot quarantine CONN?-0166
• Return restock option RET-0009

What is not described

grading and disposition routing.

Classification

Status

Present partially

Fit

Core candidate

Suggested module

RET: Returns, Refunds, Voids, Credit & Special Sales

Suggested attributes

Lite and Pro; priority Standard; optional online action. Starting points only.

Cluster

Distribution, supply chain and wholesale

Public excerpts

S23

Archetypes and companies

Parcel, freight and shipping-store networks; Online marketplaces and subscription commerce; Big-box, warehouse club and mass merchants; Apparel, department and specialty retail.

Example companies in these archetypes: UPS, FedEx, XPO, Ryder, Amazon, Wayfair, Chewy, eBay, Walmart, Costco, Target, Sam's Club. These come from general knowledge unless a source code is shown on the archetype page; it is not a statement that each company runs every element, and it implies no relationship.

Closest industry pages

• Courier, parcel and postal services
• Trucking and freight forwarding
• Warehousing and third-party logistics
• Railroads, shipping and ports
• E-commerce and omnichannel retail
• General merchandise and big-box stores
• Grocery and supermarkets
• Apparel and footwear retail
• Specialty retail (books, toys, sporting goods, jewelry, pets, crafts)
• Travel retail and duty-free

Previous: Third-party logistics (3PL) billing and client portals. Next: Embedded shipping and carrier rate shopping.

Status is a hand review against catalog names and descriptions and can be wrong. See the method.