Points, tiers and rewards

Elements

The pieces this function usually contains in a large organisation:

• Earn on spend and on categories
• Tiers and tier benefits
• Rewards redemption at checkout
• Expiry and grace rules

Catalog items that already cover part of it

• Points by product/category LOYL-0007
• Reward catalog LOYL-0013
• Tiered loyalty LOYL-0003
• Points redemption LOYL-0002

Classification

Status

Present in catalog

Fit

Core candidate

Suggested module

LOYL: Loyalty & Rewards

Suggested attributes

Lite and Pro; priority Standard; always offline. Starting points only.

Cluster

Loyalty, membership and customer data

Public excerpts

S05, S11, S14, S22

Archetypes and companies

Big-box, warehouse club and mass merchants; Supermarket and grocery chains; Apparel, department and specialty retail; Quick-service, coffee and franchised restaurants; Lodging, management and franchising; Casinos, gaming and integrated resorts; Airlines and travel; Fuel retail, forecourts and convenience stores.

Example companies in these archetypes: Walmart, Costco, Target, Sam's Club, BJ's Wholesale Club, Meijer, Kroger, Albertsons, Publix, Ahold Delhaize USA, H-E-B, Whole Foods Market. These come from general knowledge unless a source code is shown on the archetype page; it is not a statement that each company runs every element, and it implies no relationship.

Closest industry pages

• General merchandise and big-box stores
• Grocery and supermarkets
• Apparel and footwear retail
• Specialty retail (books, toys, sporting goods, jewelry, pets, crafts)
• Travel retail and duty-free
• Quick-service and fast casual
• Cafes, coffee shops and bakeries
• Hotels, hostels and lodging
• Casinos, gaming and resorts
• Airlines and aviation

Next: Loyalty liability and breakage accounting.

Status is a hand review against catalog names and descriptions and can be wrong. See the method.