Sub-vertical · Telecommunications and mobile retail
Telecom operator's branded store
contract sales.
Close fit Planned
What is distinctive
contract sales.
The edge case to test
device instalments. A system that cannot handle this will frustrate this kind of business.
Shared with the wider industry
Typical flows
- sell a SIM and top-up
- sell a device with a serial
- take a repair
- sell accessories
Tenders
- cash
- cards
- mobile wallets recorded manually
- instalments
Roles
- sales rep
- agent
- repair technician
- manager
Known gaps for telecommunications and mobile retail
- no operator portal integration for top-ups (record manually)
- network, billing and provisioning are out of scope
- no IMEI registry check
Catalog pointers
- Multi-salesperson commission attribution SALE-0023
- Prompt for serial / batch on line SALE-0046
- Custom payment methods SALE-0068
- Send receipt by WhatsApp/email/SMS share SALE-0073
- Work order (service/repair) TKT-0032
- Gift card activation GIFT-0002
- eWallet top-up GIFT-0014
- Prepaid package/bonos GIFT-0015
Back to Telecommunications and mobile retail. Planned catalog only; nothing is built.