Return-to-vendor (RMA) and credit memos

Elements

The pieces this function usually contains in a large organisation:

• RMA creation and carrier label
• Vendor credit expected vs received
• Defective stock location

Catalog items that already cover part of it

• Vendor credits BK-0062

What is not described

RMA numbers and return authorisations.

Classification

Status

Present partially

Fit

Core candidate

Suggested module

INV: Inventory, Products & Purchasing

Suggested attributes

Lite and Pro; priority Standard; optional online action. Starting points only.

Cluster

Returns, warranty and service

Public excerpts

domain analysis

Archetypes and companies

Big-box, warehouse club and mass merchants; Apparel, department and specialty retail; Consumer electronics and services retail; Home improvement and building-supply retail; Auto dealers, parts retail and service; Foodservice and broadline wholesale distribution; Healthcare and pharmaceutical distribution.

Example companies in these archetypes: Walmart, Costco, Target, Sam's Club, BJ's Wholesale Club, Meijer, TJX, Gap, Nike, Macy's, Ross Stores, Nordstrom. These come from general knowledge unless a source code is shown on the archetype page; it is not a statement that each company runs every element, and it implies no relationship.

Closest industry pages

• General merchandise and big-box stores
• Grocery and supermarkets
• Apparel and footwear retail
• Specialty retail (books, toys, sporting goods, jewelry, pets, crafts)
• Travel retail and duty-free
• Electronics and appliance retail
• Home improvement and hardware stores
• Furniture and home furnishings
• Motor vehicle and parts dealers
• Auto service, repair and car wash

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Status is a hand review against catalog names and descriptions and can be wrong. See the method.