Illustrative scenario
A day in the life: Telecommunications and mobile retail
This is an invented scenario to show how the work flows. It is not a customer, not a case study and not a result.
Illustrative only
No real business is described. Where the planned catalog would help, the step names the capability; nothing here is built.
- 09:00 agent receives scratch cards and records serials
- 11:00 customer buys a top-up
- 14:00 phone left for repair with a ticket
- 17:00 commissions tallied
- 18:00 cash counted
Modules this day would draw on: SALE, TKT, INV, PRC, DISC, RET, SVC, CRM, LOYL, GIFT, EMP, CASH, PAY, BK, LITE, RPT, ANL, MULTI, SEC, DATA, FAIL, HW, PE, LATAM, ECOM, PLAT, SET, LNCH, PKGR. Back to the Telecommunications and mobile retail overview.